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Fees And Charges
Our Fees & Charges
Read below for more information on the Fees & Charges we charge…
Success Fees
We work on your behalf of a no win, no fee basis. This means that we only charge a fee if we are successful in obtaining an offer of compensation unless you choose to cancel your agreement with us before then.
Our fee is based on the amount of compensation you are offered.
The full details are set out in our Conditional Fee Agreement and we have provided some examples to explain this below.
If you choose to cancel your agreement before the stage of a final offer we may charge a fee.
Additional charges may also be applied to your invoice if you do not pay our invoice on time.
More information about all our additional charges can be found below.
Fee Calculation
Our fee is based on a % of the Total Offer Amount we obtain for you. Please see below fee illustrations
| Redress Band |
Consumer Redress | Max Fee Charged (%) inc VAT |
Max Total Fee (£) inc VAT |
|
|---|---|---|---|---|
| Lower (£) | Upper (£) | |||
| 1 | £1 | £1,499 | 36% | £504 |
| 2 | £1,500 | £9,999 | 33.6% | £3,000 |
| 3 | £10,000 | £24,999 | 30% | £6,000 |
| 4 | £25,000 | £49,999 | 24% | £9,000 |
| 5 | £50,000 | NA | 18% | £12,000 |
The table above includes VAT the current rate of 20%.
Types Of Compensation
The type of compensation you receive will depend on the status of the account you are complaining about.
We have set out below three common examples
Closed Accounts – with no outstanding balance
This means the account you are complaining about is now closed or it is a loan account where you have repaid the balance in full.
If your claim is successful you will receive a Cash Award.
Example:
Mr A received an offer of £2,000
Our Fee is £672 inclusive of VAT leaving Mr A with £1,328 after he paid our fee.
Fee Band 2 Calculation:
£2,000 X 33.6% = £672
Open Accounts – with an outstanding balance
If you account is active or still has an outstanding balance where you owe the firm money, any compensation you receive will first be used to reduce the amount you owe.
This could mean that you may need to find an alternative source to pay our invoice.
We've provided three typical examples below:
Where your balance is reduced to £0 and you receive a cash award which is more than the invoice payable.
A combination refund is where an offer is received when you have an outstanding balance and the Total Offer is more than your Balance.
In this scenario, the Total Offer received would first be used to reduce your balance to £0 and the remaining amount paid to you as a Cash Award.
Where the Cash Award received is more than the invoice you will receive from us.
Example;
Mrs C Received a Total Offer of £1,000 As Mrs C had an an outstanding balance of £500 an amount of £500 was used to reduce her balance to £0
The remaining £500 was provided as a Cash Award.
Our Fee charged is £360 inclusive of VAT leaving Mrs C with £140 after she paid our fee.
Fee Band 1 Calculation:
£1,000 X 36% = £360
Where your balance is reduced to £0 and you receive a cash award which is less than the invoice payable.
A combination refund is where an offer is received when you have an outstanding balance and the Total Offer is more than your Balance.
In this scenario, the Total Offer received would first be used to reduce your balance to £0 and the remaining amount paid to you as a Cash Award.
Where the Cash Award received is less than the invoice you will receive from us, you may need to find an alternative source to pay our fee.
We will provide a payment plan on the difference between the Cash Award and the Invoice Payable.
Example;
Mr D Received a Total Offer of £10,000 As Mr D had an an outstanding balance, £7,500 was used to reduce her balance to £0 The remaining £2,500 was provided as a Cash Award
Our Fee charged is £3,000 inclusive of VAT Mr D would need to use the £2,500 Cash Award towards his invoice.
Mr D may need to find an alternative source to pay the remaining fee payable of £500, or arrange a payment plan within 7 days.
Fee Band 3 Calculation:
£10,000 X 30% = £3,000
Where you receive a balance reduction which is less than the balance outstanding.
If the Total Offer is less than your Outstanding Balance, the refund offered would be used to reduce your outstanding balance.
Where this happens, you may need to find an alternative method to pay our invoice.
Example:
Mrs B Received a Total Offer of £4,000 As Mrs B had an an outstanding balance, £4,000 the refund was used to reduce her balance to £0
This means she receives no cash award to pay our fee.
Our Fee is £1,344 inclusive of VAT Mrs B may need to find an alternative source to pay our fee, or arrange a payment plan within 7 days.
Fee Band 2 Calculation:
£4,000 X 33.6% = £1,344
Accounts In IVAs, DRO or Bankruptcies
If your account is included in an IVA, DRO or Bankruptcy, any refund received may be provided to your insolvency practitioner.
No longer in the IVA, DRO or Bankruptcy?
Your insolvency practitioner may still have an interest in the account. This means that any compensation received from this claim may be passed to them.
We recommend to first check whether or not they have an interest in the claim.
Cancellation Charges
Where we believe an offer has been made;
Where we are unable to complete a claim to a Final Response from your lender as you’ve removed our authority or requested to cancel.
Where this happens, we will be unable to conclude the claim and a cancellation invoice will be raised based on the average claim value in the last 12 months for the type of claim we are processing.
Additional Charges
We don’t like to adding additional charges to an invoice, however where additional works are undertaken as a result of non-payment, we reserve the right to make a reasonable charge for the additional works undertaken in the recovery of the unpaid invoice.
If you are concerned about your ability to pay our invoice, you should contact us as soon as possible on 01554 575000.,
Please see below charges which may be incurred as a result of non-payment.
Overdue Fee
A fee of £20.00 will be applied where an invoice becomes overdue as a result of non-payment.
Please note that if you are to receive a Cash Award and haven’t received this, you must contact us on or before your invoice due date to let us know.
If you haven’t received the Cash Award by your invoice due date, we may require confirmation in the form of bank statements to confirm. Where confirmed, this fee would be removed allowing additional time for the funds to be received.
Example:
If your invoice was £1,000 it would increase to £1,020
Severely Overdue Fee
If your invoice remains unpaid after a further 7 days, a secondary arrears management fee of £20.00 will be charged to your account.
Example:
If your overdue invoice was £1,020 it would increase to £1,040
Legal Fee
If your invoice remains unpaid after a further 7 days, a debt recovery fee of £73.50 shall be applied to your invoice.
At this stage, your invoice will be scheduled for Court action.
Example:
If your Severely Overdue Invoice was £1,040 it would increase to £1,113.50
Court Processing Fee
Where an invoice is issued to Court, a processing fee of £35 is charged to cover the costs of administration.
Example:
If your Pre Court Invoice was £1,113.50 it would increase to £1,148.50
Court 8% Interest - Before Judgement
Where a debt is issued to Court, 8% interest will be charged on the invoice from the Invoice Due Date to the date of issue to court. This is known as ‘statutory interest’.
Example:
If your Court Issued Invoice was £1,148.50 it would increase to £1,161.00 plus court fees
- Annual statutory interest of £1,148.50
(1,148.50 x 0.08 = £91.88) - Daily statutory interest of 25p a day
(91.88 / 365 = 0.25)
If an invoice was overdue by 50 days, the interest accrued would be; £12.50
- (50 x 0.25 = 12.50)
8% interest would be charged up to the date of judgement calculated at the amount of debt issued to the Court.
Court Fees
When an Invoice is sent to Court, a Court Fee is charged and applied to your invoice.
The amount varies on the location of the Court and the amount due;
England & Wales Court Fees:
| Claim amount | Paper form fee | Online claim fee |
|---|---|---|
| Up to £300 | £35 | £25 |
| £300.01 to £500 | £50 | £35 |
| £500.01 to £1,000 | £70 | £60 |
| £1,000.01 to £1,500 | £80 | £70 |
| £1,500.01 to £3,000 | £115 | £105 |
| £3,000.01 to £5,000 | £205 | £185 |
| £5,000.01 to £10,000 | £455 | £410 |
| £10,000.01 to £100,000 | 5% of the claim | 4.5% of the claim |
Example:
If your Court Issued Invoice was £1,161.00 it would increase by £70.00 to £1,231.00
Court 8% Interest - At Judgement
8% interest will continue to be charged on the invoice from the date of issue to court until judgement has been issued. This is known as ‘statutory interest’.
Example:
Debt sent to Court of £1,161.00
- Annual statutory interest of £92.88
(1,161.00 x 0.08 = 92.88) - Daily statutory interest of 26p a day
(92.88 / 365 = 0.25)
If it took 50 days for the Judgement to be issued, the interest charged would be £12.50
- (50 x 0.25 = £12.50)
The debt amount would increase to £1,243.50 including the court fee of £70.00
Enforcement Fees
Where a Judgement is issued and the debt remains unpaid, the debt may be sent for Enforcement.
The fee to progress the debt for enforcement varies depending on the value of the debt.
- If the debt is under £600 a fee of £77 will be applied to the invoice for a Warrant
- If the debt is over £600 a fee of £66 will be applied to the invoice for a High Court Writ
- An Attachment of Earnings (AOE) will apply a fee of £110 to the invoice
- Application for Questioning will incur a fee of £100 to the invoice
County Court Warrant Fees:
- £75 will be added to your debt when the initial ‘Notice of enforcement’ letter is sent
- £235 +7.5% of the debt’s value over £1,500 will be added when the bailiff makes their first visit
- £110 +7.5% of the debt’s value over £1,500 will be added if the bailiff comes back to remove your goods
- Other storage and auction costs will be added if your goods are removed and sold
For example, if you have a debt of £500, you refuse to make payment, and the bailiff takes your goods, the total fees added will be at least another £420, and probably a lot more than that.
High Court enforcement officers’ fees
- £75 added when the ‘notice of enforcement’ letter is sent
- £190 +7.5% of the debt value over £1,000 added when the HCEO first visits
- £495 added if you refuse to make an arrangement to pay, or if you make an arrangement to pay but break it
- £525 +7.5% of the debt value over £1,000 if the HCEO comes back to remove your goods
- Other storage and auction costs
Further Charges
In order to enforce a debt, we may need to conduct
- An employment trace at a cost of £54 which will be applied to your invoice.
- A track & trace on your address at a cost of £54 which will be applied to your invoice.
Invoice FAQs
How long do I have to pay my invoice?
Our standard invoice terms are 21 days from issue, however this may adjusted where a cash refund is to take place and the funds are not yet received.
If you are not receiving a cash refund, a payment plan may be available.
I've not received my refund but my invoice is due!
If your invoice is now due and you haven’t yet received your payment, please contact us immediately so that we can amend your invoice due date and contact your lender to determine the delay in payment.
How much do you charge?
Our fee is based on a percentage of the amount you receive as a cash award, balance reduction or a combination of the two.
Please refer to our fee table above for more information.
Am I eligible for a payment plan?
If you have received a cash award which is more than the invoice, a payment plan will not be available.
If you have received a cash award which is less than the invoice, we will require payment of the cash element and remaining amount will be available for a payment plan. This is subject to review.
If you have not received a cash award but have received a balance reduction, a payment plan will be available subject to review.
My invoice is overdue, what can I do?
If you have received your refund or compensation and you haven’t paid your invoice on time, your invoice would be considered overdue.
To avoid charges, or wish to discuss your overdue invoice, please contact us.
Unsure if you are eligible?
Find out with our free assessment.