Whilst we aim to provide our clients with superb service, we appreciate that sometimes we don’t quite get things right.
Where a complaint is raised, we would like to discuss your concern to establish what has happened, and how you feel we can put things right.
You can complaint to us by any reasonable means but the quickest way to tell us about your complaint is by contacting us via telephone on the number below:
Call Us 01554 575000
Write To Us Bres House, Bres Road, Llanelli, SA15 1UA
Upon receipt of your complaint we shall attempt to contact you and provide you with an acknowledgement of complaint within 3 working days.
Whilst we aim to resolve all complaints within 5 working days, further investigation may be required.
Where this happens, we will write to you with an update within 4 weeks.
Where further investigation is required, we will provide our Final Response within 8 weeks of acknowledgement.
Should you remain unhappy with our Final Response, or we are unable to resolve your complaint within 8 weeks, you may refer the matter to the Financial Ombudsman Service within 6 months of the Final Response date.
Writing Financial Ombudsman, Exchange Tower, Harbour Exchange, London, E14 9SR
Telephone 0800 023 4567